每经热评︱当“严选”变成“全选”，山姆的差异化优势又从何谈起？

Core Viewpoint - The controversy surrounding the introduction of the brand Haoliyou at Sam's Club highlights a fundamental conflict in the warehouse membership store model, where a misalignment between brand promises and user expectations can undermine the foundation of the paid membership system [1][2][3] Group 1: Membership and Consumer Trust - Sam's Club has built a unique value proposition by offering a "quality filter" through its membership model, which allows consumers to trust that the products on its shelves are carefully selected for quality and value [1][2] - The introduction of controversial brands like Haoliyou has raised questions about the trust consumers place in Sam's Club, as it appears to compromise its commitment to quality [2][3] - The core of the membership retail model is not merely selling products but selling trust, where consumers pay for the assurance that the brand will consistently deliver on its promises [3] Group 2: Impact of Product Selection Changes - The shift in product selection, with the addition of widely available brands and the removal of previously popular items, challenges the perception of Sam's Club as a premium retailer [2] - Complaints regarding product quality, such as issues with food safety, have increased, leading to a decline in the perceived quality associated with the Sam's brand [2] - The tension between rapid expansion and maintaining quality control is evident, as Sam's Club plans to open eight new stores by 2025, which may strain its supply chain and product selection standards [2][3] Group 3: Strategic Recommendations - It is crucial for Sam's Club to realign its brand promises with user expectations to restore consumer trust and maintain the integrity of its membership model [3] - Balancing global sourcing with local adaptation while ensuring quality standards is essential for sustaining the "Sam's Selection" brand image [3] - Failure to address these issues may lead to a perception that Sam's Club is no different from regular supermarkets, undermining its competitive advantage [3]