国网甘肃电力：“村网共建”织密乡村供电网 护航乡村迎峰度夏

Core Viewpoint - The Gansu Electric Power Company is enhancing rural electricity services through the "Village Network Co-construction" model, ensuring reliable power supply and addressing local needs effectively [3][5]. Group 1: Service Innovations - The company has implemented a "zero-defect" standardization mechanism for electricity service points, integrating service networks into rural governance systems [3]. - A "grid + special patrol" model has been initiated to ensure comprehensive service delivery, combining efforts of grid staff and village leaders [3][4]. - The introduction of a one-stop service platform allows villagers to handle electricity-related tasks via the "Online State Grid" app, improving accessibility [3][5]. Group 2: Performance Metrics - This summer, the average fault repair time has decreased by 42% compared to the previous year, with 603 customer requests resolved within 24 hours [3]. - A total of 841 service requests have been processed at the "Village Network Co-construction" service points, leading to the elimination of over 90 equipment hazards [3][5]. Group 3: Community Engagement - Regular home visits by grid staff help gather electricity usage feedback, while special care services are provided for vulnerable groups in collaboration with local leaders [3][5]. - The establishment of 657 "Village Network Co-construction" service points aims to enhance community welfare and create a new model of electricity service in Gansu [5].