全面提高现金服务质量 中国人民银行赤峰市分行助力现金服务精准化

Core Viewpoint - The People's Bank of China Chifeng Branch is enhancing cash service quality through a "grid + mutual visits + mutual assistance" management model, aiming to meet diverse cash service needs and improve cash service precision [1][2][3] Group 1: Improvement of Cash Service Quality - The Chifeng Branch is implementing a mutual visit evaluation mechanism to enhance cash service levels, involving over 130 merchants and providing feedback to two banking institutions for service improvement by May 2025 [1] - The branch is actively organizing financial institutions to understand cash service needs in key areas, focusing on cash service demand, small denomination currency needs, and knowledge dissemination on counterfeit currency [1] Group 2: Expansion of Cash Service Coverage - The Chifeng Branch is coordinating with financial institutions to enhance the breadth of cash services through joint discussions, promotions, and resource sharing, resulting in the exchange of over 37 million yuan in small denomination currency and 17 million yuan in damaged currency from January to May 2025 [2] - The branch is strengthening cash management at bank counters to improve public satisfaction with cash usage [2] Group 3: Strengthening Cash Service Foundation - The Chifeng Branch is utilizing grid management to provide targeted cash services, including damaged currency exchange and small denomination currency exchange, through direct engagement with key merchants in the community [3] - From January to May 2025, the financial department has identified over 19,000 merchants, signed 12,800 cash acceptance commitment letters, and posted 13,000 cash payment support signs [3]