Core Viewpoint - The article highlights the importance of customer service in addressing the challenges faced by the elderly in the digital payment landscape, showcasing a successful case of a bank helping an elderly customer recover mistakenly deducted funds [1][2]. Group 1: Customer Service Actions - A senior citizen approached the bank after experiencing unauthorized deductions of over 700 yuan from his Alipay account, which he attributed to accidental clicks on a mobile app [1]. - The bank staff promptly assisted the elderly man by verifying transaction details and guiding him through the refund application process, ultimately recovering over 1,000 yuan [1]. - The bank took proactive measures to unlink the elderly man's bank card from third-party software and educated him on payment security, emphasizing caution with automatic payment features [1]. Group 2: Commitment to Customer Care - The bank operates under the principle of "customer first," providing not only transactional support but also emotional reassurance to clients [2]. - The bank plans to continue enhancing its service quality, ensuring that financial technology is accessible and safe for the elderly, thereby fostering trust and comfort in the digital age [2].
建行济南名士豪庭支行：用心服务，守护客户的每一分养老钱