学车退费纠纷发生率降至0.5%

Group 1 - The core viewpoint is that Qingdao's implementation of the "pay after training" model for driving education has significantly improved service quality and reduced refund-related complaints from 80% to 0.5% over two years, benefiting over 260,000 trainees [1] - The Qingdao Transportation Bureau is committed to enhancing the driving training service management system and promoting a "reassuring consumption, comfortable learning" ecosystem [1] - During the summer vacation, the driving training industry is experiencing increased demand, prompting the Qingdao Transportation Bureau to take measures to protect consumer rights and improve service quality [2] Group 2 - The bureau has implemented strict measures to ensure the authenticity of training hours and has established a dynamic management system for instructors, vehicles, and training sites to meet national standards [2] - Complaints are monitored through monthly reports, and schools that delay refunds are placed on a watch list for regulatory oversight [2] - In response to issues in the maritime tourism sector, the government has established a special task force to implement a unified operational model, enhancing industry regulation and compliance [3]