Core Viewpoint - The article highlights the exemplary customer service provided by the staff at the CCB Jining Cultural East Road Branch, showcasing their commitment to a customer-centric approach during a critical situation [1][2]. Group 1: Customer Service Excellence - A middle-aged woman urgently needed a credit certificate for her child's study abroad, prompting immediate assistance from the staff despite it being during their lunch break [1]. - The staff member quickly reassured the customer and took proactive steps to resolve the issue, demonstrating empathy and professionalism [1]. - The customer expressed deep gratitude upon receiving the certificate, acknowledging the staff's dedication and service quality [2]. Group 2: Commitment to Customer-Centric Philosophy - The actions of the CCB Jining Cultural East Road Branch staff exemplify the bank's "customer-first" service philosophy [2]. - The bank aims to continue motivating employees to provide warm and professional service, enhancing customer experiences and building positive financial service stories [2].
建行济宁文化东路支行：午休“不打烊”用心服务暖人心