Core Points - A heartwarming story unfolded at the CCB Linyi Jiexixi Branch, where a senior customer accidentally left behind 10,000 yuan in cash after a withdrawal, highlighting the bank's commitment to customer service [1] - The bank staff quickly initiated an emergency response to locate the customer, demonstrating their professionalism and efficiency in handling the situation [1] - The incident showcases the financial institution's "customer-centric" service philosophy, emphasizing the importance of maintaining effective communication with elderly clients [1] Summary by Sections - Incident Description - An elderly customer left 10,000 yuan in cash at the bank after a hurried withdrawal, which was discovered by the staff during routine checks [1] - The staff reported the situation to the branch manager, who reviewed surveillance footage but faced challenges due to incomplete customer information [1] - Emergency Response - The bank activated an emergency plan, collaborating with local police to retrieve the customer's family information [1] - After several attempts, the staff successfully contacted the elderly customer through their family, ensuring the cash was returned [1] - Customer Reaction and Future Actions - The elderly customer expressed deep gratitude upon receiving the cash, praising the bank for its responsibility and efficiency [1] - The branch manager indicated plans to enhance information maintenance for elderly clients and encourage them to provide valid contact details for future assistance [1]
建行临沂解西支行：暖心服务助老人寻回万元现金