Dell's employee satisfaction rate plummets as workers express frustration with policies: report

Core Insights - Dell Technologies has experienced a significant decline in employee satisfaction, with the employee net promoter score dropping to 32, a nearly 50% decrease over two years [1][4]. - The company has faced challenges such as layoffs, a return-to-office policy, and cultural shifts, which have contributed to the decline in employee satisfaction [5][7]. Employee Satisfaction Metrics - The employee net promoter score decreased from 63 to 48 last year, and further to 32 this year, indicating a troubling trend in employee sentiment [1][2]. - Despite the overall decline, the leader net promotion score remains relatively high at 76, suggesting that employees view company leadership positively [10]. Company Actions and Responses - To address the decline in employee satisfaction, the company plans to enhance communication and encourage more frequent interactions between teams and their leaders [11]. - Dell has implemented a return-to-office policy requiring employees near offices to work in person five days a week, which has been a point of contention among staff [7]. Workforce Changes - Dell has reduced its workforce by 25,000 employees over the past two years, with a recent announcement to cut an additional 6,650 jobs, representing about 5% of its global workforce [8][7]. - The company is navigating a challenging market environment, which has been described as "continuing to erode with an uncertain future" [8].