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渤海银行长春分行成功拦截十万元电诈资金 暖心服务守护客户“钱袋子”

Core Viewpoint - The article highlights the proactive measures taken by Bohai Bank's Changchun branch to prevent customer fraud and protect their funds, showcasing the bank's commitment to financial consumer rights and safety [1][3]. Group 1: Customer Protection Efforts - On July 10, a customer, Ms. Zheng, attempted to transfer 100,000 yuan to a high-return investment project, having already lost 50,000 yuan to a similar scheme [2]. - The bank staff, utilizing their anti-fraud experience, successfully intervened by educating Ms. Zheng about recent illegal fundraising cases, ultimately preventing her from falling victim to another scam [2][3]. Group 2: Employee Training and Awareness - Bohai Bank emphasizes the importance of customer fund safety by conducting regular anti-fraud training, public awareness campaigns, and scenario drills to enhance employees' risk identification skills [3]. - The bank has received written commendation from law enforcement for its employees' high sense of responsibility and professionalism in protecting customer interests [3]. Group 3: Anti-Fraud System and Collaboration - The bank has established a comprehensive anti-fraud system that combines intelligent monitoring, manual interception, and police-bank collaboration to enhance the effectiveness of fraud prevention [4]. - Over the past two years, the Changchun branch has successfully identified and intercepted multiple suspicious transactions, recovering hundreds of thousands of yuan, with the highest single interception amounting to 760,000 yuan [4].