铂爵旅拍承诺百分百履约但专线电话无法拨通！市监部门回应了

Core Viewpoint - The company, Plutonic Travel Photography, is facing operational challenges, including store closures and customer service issues, while committing to fulfill all confirmed shooting schedules [1][5][4]. Group 1: Company Announcements - On July 18, the company announced it would ensure 100% fulfillment of all confirmed shooting schedules for clients who have made reservations but not yet had their photos taken [2][4]. - The company is prioritizing the stability of its shooting teams and resource allocation to maintain service quality [4]. - For clients who have completed their shoots but have not received their products, the company will establish a special team to expedite photo editing and album design processes [4]. Group 2: Operational Challenges - The company has been operating at a loss in its wedding photography business due to economic downturns, declining marriage rates, and high operational costs, leading to the decision to close unprofitable stores [5]. - The company has acknowledged the impact of negative media coverage and aims to clarify its operational status [5]. Group 3: Customer Service Issues - Customers have reported difficulties in reaching the company's service hotline, which is currently non-operational due to unpaid fees [7][10]. - Many customers are facing challenges in obtaining refunds for deposits, with reports of requests being denied and lack of communication from customer service [7][10]. - Some employees have indicated that they have not received salaries for several months, and there has been no communication from management regarding operational changes [10].