出行服务“精细化”升级:“人为本”是该有的初心和核心

Group 1 - The article highlights the increasing attention to passenger comfort in public transportation services during the summer, with cities like Beijing implementing "dual temperature" carriages in subways, allowing passengers to choose between "strong cooling" and "weak cooling" zones [2] - Other cities, such as Xi'an and Shenzhen, have also introduced humanized measures, including cooling areas in subway stations equipped with chairs and drinking water to accommodate citizens seeking relief from the heat [2] - The shift from a rough management model to a more refined and considerate approach in public services reflects a growing awareness of public needs and the importance of management's commitment to enhancing passenger experience [2] Group 2 - The article contrasts the positive developments in public transportation with a recent incident involving K1773 train passengers who resorted to breaking windows for ventilation due to a lack of air conditioning, highlighting the need for better responsiveness to passenger discomfort [3] - The response from the railway authorities, which downplayed the urgency of the situation, sparked widespread controversy, emphasizing the importance of prioritizing passenger experiences and needs in decision-making processes [3] - The call for a "people-oriented" approach in service delivery is underscored, advocating for a return to the core values of service and attentiveness to passenger welfare [3]