监管重拳摸查消金“权益生意”

Core Viewpoint - The regulatory body is conducting a special investigation into licensed consumer finance companies, focusing on the charging policies of membership rights services and whether they are forcibly bundled with loans, following the implementation of the "new lending regulations" [1][2]. Group 1: Regulatory Investigation - The investigation employs a questionnaire format to assess the operation of the "24% + rights" model, covering the current rights services offered by consumer finance companies and the issues faced [2][3]. - The "24% + rights" model emerged due to strict constraints on comprehensive financing costs imposed by the new regulations, leading some lending institutions to explore this combination to maintain profitability [2][3]. - The model separates the income previously included in loan interest into a "not exceeding 24% annual interest rate" and "independently priced rights services" [2][3]. Group 2: Consumer Complaints - There are significant consumer complaints regarding the bundling of rights services with loan approvals and limits, with many users reporting experiences of being forced to purchase rights packages to secure loans [4][5]. - Complaints include issues such as default selections for rights services leading to unexpected charges, high refund thresholds, and unfulfilled promises regarding the benefits of purchased rights [4][5]. - The lack of a standard for rights services has led to numerous complaints and concerns, including issues of bundling sales, false advertising, and discrepancies between price and quality [5]. Group 3: Industry Response and Challenges - Some leading consumer finance institutions claim that their rights services are voluntarily chosen by users and offer a 30-day no-reason refund policy [5]. - The challenge lies in balancing compliance with profitability, as relying solely on voluntary participation may not cover the costs associated with high-risk borrowers [5]. - Regulatory measures should focus on enhancing information disclosure, clarifying the value of rights, prohibiting forced bundling, and simplifying refund processes to address the ongoing issues [5].