Qi Lu Wan Bao·2025-07-21 08:42Core Viewpoint - China Mobile has launched a set of customer service commitments, a service supervision platform, and a comprehensive service system to enhance service standards and respond to customer concerns, demonstrating its commitment to high-quality service and consumer rights protection [1][3][6]. Group 1: Service Commitments - The company introduced ten service commitments aimed at ensuring transparency, efficiency, and customer satisfaction, including "transparent consumption" and "efficient response to customer demands" [6][8]. - The commitments are designed to enhance consumer confidence and satisfaction, addressing key consumer rights such as the right to know, choose, and privacy [4][6]. Group 2: Service Supervision Platform - A service supervision platform has been established to allow customers to report unresolved service issues, ensuring that all complaints are addressed promptly and effectively [6][8]. - This platform aims to maintain high service standards and accountability within the company, reinforcing the commitment to consumer rights [6][8]. Group 3: Comprehensive Service System - The company is implementing a "three-full" service system that focuses on full customer engagement, full business coverage, and full process management to enhance the overall customer experience [4][6]. - The initiative is part of a broader strategy to leverage digital and intelligent capabilities to meet evolving customer needs and improve service delivery [4][6]. Group 4: Industry Leadership - China Mobile aims to lead the industry in high-quality service delivery and innovation, setting a benchmark for other companies in the telecommunications sector [5][8]. - The launch of the "three ones" service measures reflects the company's dedication to the principle of "serving the people" and enhancing the overall service quality in the industry [3][8].