184万理赔，在风雨中撑起爱的保护伞——泰康人寿青岛分公司7•8系列报道

Core Viewpoint - The theme of the 13th National Insurance Publicity Day is "Love and Responsibility: Insurance Makes Life Better," emphasizing the importance of claims as a commitment to customers and respect for life [1][2]. Group 1: Insurance Value and Claims Process - The efficient handling of a life insurance claim by Taikang Life's Qingdao branch demonstrates the value of insurance, with a claim payment of 1.8428 million yuan made on January 24, 2025, following the sudden death of a policyholder due to acute myocardial infarction [1]. - The claims process involved multiple parties, including the claims department, agency representatives, and the use of the "Tai Life" app for electronic document submission, showcasing a streamlined approach to claims management [1]. Group 2: Customer Commitment and Family Protection - The insurance policies held by the policyholder reflect a strong sense of risk management responsibility and a commitment to family protection, with the claim payment effectively continuing the family's financial security [2]. - Taikang Life's Qingdao branch aims to uphold the service principle of "Taikang Insurance, Claims Are Not Difficult," focusing on digital system optimization and humanized service upgrades to support families in need [2].