深化涉外能力建设铸就金融服务“津门标杆”

Core Viewpoint - The company is enhancing its foreign financial services by providing efficient and professional support to foreign clients, exemplified by a recent case of assisting an injured foreign student with insurance claims [1][4]. Group 1: Service Innovations - The company has implemented a "one certificate access" system for foreign permanent residence permits, making service as convenient as that for local residents [2]. - Staff members have undergone extensive training to ensure proficiency in handling foreign residence permit policies and procedures [2]. - Bilingual materials and services have been introduced to eliminate language barriers, including English IVR navigation for customer service [2]. Group 2: Integrated Service Ecosystem - The company has developed a smart service experience center that streamlines customer interactions through an intelligent business processing platform [3]. - A closed-loop service process has been established for foreign visitors, including appointment systems and dedicated service windows [3]. - Online service channels have been upgraded to support self-service for foreign clients, including features for registration and claims processing [3]. Group 3: Product Offerings and Human Touch - The company offers various insurance products to foreign clients, with over 3.65 million yuan in coverage provided since 2025 [3]. - A specialized group medical insurance product has been created for foreign clients, covering a wide range of medical needs [3]. - The company emphasizes human care by providing home service for clients with mobility issues and ensuring multilingual support for complaints [4]. Group 4: Commitment to Internationalization - The company is committed to enhancing its foreign financial service capabilities, aiming to build trust through comprehensive support and multilingual services [4]. - The ongoing development of international services aligns with the broader goal of increasing the city's internationalization level [4].