华农学子打造“AI办事员”，赋能乡镇治理现代化

Core Viewpoint - The article discusses the initiative by a team of students from South China Agricultural University to develop an AI-powered assistant aimed at improving grassroots governance in rural areas, specifically in Yihe Town, Heyuan City, addressing the pain points in local administrative services [6][9][60]. Group 1: Project Overview - A team named "Digital Youth Qingsui Commando" was formed by student assistants from the university's Party and Government Office to tackle local governance issues [6][11]. - The team conducted in-depth research across 9 administrative villages and 1 community in Yihe Town, identifying key administrative service challenges faced by local residents [14][22]. Group 2: Identified Challenges - The research revealed that high-frequency administrative tasks, such as social security and medical insurance applications, often encounter procedural bottlenecks and rely heavily on staff assistance [16][25]. - The local governance structure is characterized by a high number of registered residents but a low number of permanent residents, with over 70% of the labor force working outside the village, leading to a reliance on elderly and children [26][28]. Group 3: AI Training and Implementation - An AI training and promotion event was held to introduce the locally customized administrative assistant, focusing on building a knowledge base and optimizing its functionality [37][39]. - The team developed a "four-step method" for creating a governance AI assistant, which includes defining roles, building and optimizing the knowledge base, testing functionalities, and deploying the system [39][40]. Group 4: Future Development - The AI assistant aims to transform complex administrative guidelines into simple instructions, utilize dialect voice interaction to overcome communication barriers, and achieve cross-system collaborative responses [59][60]. - The initiative is part of a broader effort to integrate technology into rural governance, enhancing the efficiency and warmth of public services [61][70].