指尖便利不该变成负担

Core Viewpoint - Jiangsu has issued measures to enhance the quality and efficiency of government services, emphasizing the need to open up provincial government apps for lower-level use and to prevent redundant development of government service apps below the provincial level [1][2] Group 1: Digital Governance Development - The continuous development of digital governance has greatly facilitated various business processes, aiming to optimize workflows and improve efficiency [1] - However, issues such as mandatory check-ins on government apps and excessive documentation have turned these tools into burdens for grassroots officials, highlighting a shift towards formalism in a digital context [1][2] Group 2: Addressing "Finger Burden" - The "finger burden" phenomenon reflects a tendency to prioritize documentation over actual performance, consuming the energy of grassroots officials and weakening the effectiveness of grassroots governance [1][2] - To alleviate this burden, it is essential to recognize the challenges faced by grassroots workers and to promote a virtuous cycle of "digital empowerment" and "grassroots reduction" without compromising responsibility or service quality [1][2] Group 3: Systematic Approach to Reducing Burden - Reducing the "finger burden" is a systematic project that requires a multi-dimensional approach involving technology, systems, and culture [2] - Establishing a dynamic cleaning mechanism for government applications and optimizing evaluation methods to include substantive indicators like public satisfaction and problem resolution rates are crucial steps [2] - Strengthening accountability and preventing excessive demands at various levels are necessary to ensure that officials focus on addressing pressing issues faced by the public [2]