郑州圣都整装落地“装修资金存管”服务 保障消费者资金安全

Core Viewpoint - The launch of the renovation fund custody service by Zhengzhou Shengdu is aimed at rebuilding consumer trust in the home decoration industry and ensuring the safety of consumer funds through a regulated financial system [1][8]. Group 1: Industry Challenges - The home decoration market is facing significant issues, particularly the prevalent "pay first, then construct" model, which can lead to consumer rights violations if companies mismanage funds or fail to meet quality standards [3]. - These challenges not only damage the overall reputation of the home decoration industry but also hinder its sustainable development [3]. Group 2: Company Initiatives - Shengdu has committed to a "customer-first" philosophy since entering Zhengzhou in 2023, and the implementation of the fund custody service is a crucial step in addressing industry pain points and enhancing service standards [5]. - The company emphasizes the importance of "good products," "good technology," "good delivery," and "good service" to promote industry progress and provide a seamless home decoration experience for consumers [6]. Group 3: Fund Custody Service Details - The fund custody service involves freezing customers' renovation payments in their personal bank accounts, ensuring that funds do not enter the company's operational system until the customer is satisfied with the work [8]. - The service operates under the principle of "separation of interest and principal," with interest accrued on frozen funds belonging to the customer, reflecting a commitment to consumer rights [8]. - Since its launch on May 31, 2025, the service has safeguarded over 500 households and more than 40 million in renovation funds, achieving a coverage rate of approximately 98% [9].