Core Viewpoint - The article discusses the implementation of the "Good Service" standard guidelines in Jinan to enhance property service quality, focusing on service assurance, process, and results while introducing new service standards such as professionalism, comfort, safety, green initiatives, intelligence, and innovation [1][2]. Group 1: Service Quality Improvement - The Jinan Housing and Urban-Rural Development Bureau, along with six departments, has issued the "Good Service" standard guidelines to improve property service levels [1]. - The new guidelines retain and optimize existing property service standards while introducing additional criteria to support the development of property services in Jinan [1]. Group 2: Party Building and Community Engagement - The guidelines emphasize the role of party building in property governance, requiring property services to establish independent or joint party organizations and engage in community activities [2]. - Property service companies are encouraged to create "red property" demonstration points and actively participate in community governance, enhancing their social responsibility [2]. Group 3: Innovative Service Categories - The guidelines introduce three main service categories: convenient, green, and intelligent services, focusing on meeting residents' daily needs [3][4]. - Convenient services include comprehensive support from handover to decoration, community cultural activities, and various assistance for residents, especially vulnerable groups [3]. - Green services involve energy monitoring and management strategies to promote energy efficiency and maintain building integrity [3]. Group 4: Smart Property Management - The guidelines call for the establishment of smart property management platforms, incorporating advanced security and monitoring systems to enhance safety and efficiency [4]. - The use of BIM technology is encouraged to create an integrated property operation system, promoting a harmonious community environment [4]. Group 5: Evaluation and Feedback Mechanisms - To improve property service satisfaction, the guidelines introduce measures such as "project manager reception days" and regular feedback solicitation from residents [5][6]. - Property service companies are required to conduct annual evaluations of project managers and address any issues raised by residents promptly [6]. - The guidelines aim to ensure that property services are held accountable and continuously improved based on resident feedback [6].
“好房子”如何提供“好服务”?济南出台标准指引
Qi Lu Wan Bao·2025-07-23 02:43