Nan Fang Du Shi Bao·2025-07-23 16:21Core Viewpoint - The three major telecom operators in China have made significant commitments to improve transparency in consumer services and simplify their service packages, which is seen as a positive step for consumers [1][2][3] Group 1: Operators' Commitments - China Mobile has introduced "Ten Service Commitments," including a 48-hour completion time for contract-free package changes and the ability for users to block international calls and messages [1] - China Telecom has announced "Nine Standard Measures," emphasizing that telecom services can only be activated with user consent and that the process for unsubscribing from services will be fully regulated [1] - China Unicom plans to significantly reduce the variety and number of service packages, ensuring clear and categorized pricing information, and highlighting key terms in service agreements for better user understanding [1] Group 2: Consumer Rights and Market Dynamics - There have been ongoing issues with telecom operators infringing on consumer rights, leading to public dissatisfaction and complaints about deceptive marketing practices [2] - The China Consumers Association reported that telecom service complaints ranked fifth among service categories, with nearly 39,000 cases [2] - The commitments made by the operators are seen as a necessary step to restore consumer trust and improve market conditions, as consumers are increasingly willing to "vote with their feet" against unfair practices [2][3] Group 3: Regulatory and Market Implications - The operators' commitments serve as a self-regulatory measure and are expected to enhance compliance with legal standards in the telecom industry [3] - The Ministry of Industry and Information Technology launched the "Clear and Reassuring Telecom Services" initiative to address consumer concerns about complex packages and hidden charges [3] - The collective commitments from the three major operators will be a test of the effectiveness of this initiative and are crucial for gaining consumer trust and market share [3]