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罗马仕充电宝被投诉“起火烧伤大腿”!监管部门称公司正处理
Nan Fang Du Shi Bao·2025-07-24 08:16

Core Viewpoint - A recent incident involving a Romoss power bank catching fire has raised significant public concern, leading to investigations by local authorities and complaints from consumers regarding the company's response and product recall process [1][1]. Group 1: Incident Details - A user reported that a Romoss power bank ignited in their friend's pocket, causing severe burns and requiring medical treatment for third-degree burns [1][1]. - The power bank was identified as a recalled model, but it was not part of the specific batch that was recalled [1][1]. - Firefighters had to intervene to extinguish the flames, indicating the severity of the incident [1][1]. Group 2: Company Response - Shenzhen Market Supervision Administration has acknowledged the incident and is currently investigating, advising consumers to await further official announcements [1][1]. - Romoss has stated that they are addressing the fire incident and have been processing complaints [1][1]. - The company previously announced a recall of 491,745 units of specific power bank models and has halted production for six months starting July 7 [1][1]. Group 3: Consumer Sentiment - Consumers have expressed frustration over slow refund processes and unresponsive customer service from Romoss following the recall [1][1]. - Romoss has claimed that they have not ceased fulfilling their commitments regarding product recalls and after-sales service [1][1].