Zhong Guo Zhi Liang Xin Wen Wang·2025-07-24 08:53Core Points - China Mobile has launched the "Three Ones" service initiative aimed at enhancing customer service quality and optimizing user experience [1][2][3] - The initiative includes a set of service commitments, a service supervision platform, and a comprehensive service system [1][2] - The service commitments consist of ten measures designed to protect customer rights and ensure transparent communication [1][2] - The service supervision platform will expand customer feedback channels to improve service accountability [1][2] - The comprehensive service system focuses on a customer-centric approach, ensuring efficient response to customer needs throughout their service journey [1][2][3] Company Commitment - China Mobile emphasizes its responsibility to serve over 1 billion individual customers and 280 million family customers, highlighting the importance of quality service [2] - The initiative aligns with the Ministry of Industry and Information Technology's focus on consumer rights protection and high-quality service delivery [2] - The company aims to enhance its service quality and maintain consumer rights as a core part of its sustainable development strategy [2][3] Leadership Statements - The Chairman of China Mobile reiterated the company's commitment to providing high-quality products and services to meet the digital needs of the public [3] - The company plans to strengthen its "Three All" service system, focusing on improving network, touchpoint, and product quality [3] - China Mobile has appointed ten service supervision ambassadors to oversee service quality and enhance customer service standards [3]