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三大运营商,最新承诺!
Jing Ji Wang·2025-07-24 09:49

Core Viewpoint - The three major telecom operators in China, China Mobile, China Unicom, and China Telecom, have announced a series of reforms aimed at addressing consumer complaints regarding opaque pricing, difficult cancellation processes, and complex service options, marking a significant shift towards standardization and service enhancement in the telecom industry [1][2][3] Group 1: Industry Actions - The telecom operators are responding to the Ministry of Industry and Information Technology's 2025 work deployment by implementing a "wind correction" initiative focused on "simplifying packages and transparent consumption" [1][2] - As of the end of May, the total number of mobile phone users among the three major telecom companies and China Broadcasting reached 1.807 billion, with a net increase of 16.99 million users compared to the end of the previous year [1] - The number of 5G mobile phone users reached 1.098 billion, representing a net increase of 84.14 million users, accounting for 60.8% of total mobile phone users [1] Group 2: Specific Measures by Telecom Operators - China Mobile announced 10 service commitments focused on consumer rights, including transparent pricing and mandatory customer confirmation for service subscriptions [3] - China Telecom introduced 9 initiatives under the "General Manager's Practical Measures" program, aimed at improving service standards and ensuring user consent before activating services [3] - China Unicom unveiled 16 measures across four areas, including enhancing the "one-click unbind" service for secondary numbers [3] - The Vice President of the China Consumers Association emphasized the need for operators to take responsibility in protecting consumer rights and creating a safer consumption environment [3]