从工单到回访，用汗水筑牢电网“暖心桥”

Core Viewpoint - The article highlights the challenges faced by the Linfen power grid during extreme heat conditions, emphasizing the dedication of the staff in ensuring stable electricity supply amidst record-high demand [1][3]. Group 1: Weather and Demand - Linfen has experienced continuous high temperatures since July, with midday highs exceeding 42°C, leading to unprecedented electricity demand [1]. - The power grid load has consistently surpassed 3.5 million kilowatts for seven consecutive days, marking a peak summer demand period [1]. Group 2: Staff Commitment and Actions - Ma Ning, a team leader at the power supply service command center, has been actively monitoring and managing service requests, processing an average of 80 repair orders daily [3]. - Ma Ning identified a recurring issue with circuit breakers and switch boxes tripping during peak hours, which was initially misattributed to low-voltage line faults [3][4]. - After thorough investigation, he pinpointed the root cause as mismatched switch capacities and loose screws, providing a precise diagnosis for repairs [4]. Group 3: Service Improvement Initiatives - The command center achieved a 100% timely response rate for fault repairs, and by mid-July, conducted 109 feedback calls, gathering 71 customer suggestions, with 26 implemented as service improvements [4]. - Ma Ning's proactive approach transformed the service model from reactive to anticipatory, enhancing customer satisfaction and service quality [4].