CX360, Inc. Commends FCC Decision to Require SMS Georouting for the 988 Suicide & Crisis Lifeline

Group 1 - The FCC has adopted new regulations requiring text providers to develop a georouting system for text messages to the 988 Suicide & Crisis Lifeline, enhancing localized support for help seekers [1][3] - Mosaicx provides intelligent routing technology that supports both georouting and call routing, ensuring specialized crisis care for diverse communities, including veterans and Spanish speakers [2] - The decision by the FCC reflects a commitment to expanding communication options for individuals in crisis while maintaining the centralized structure of the 988 Lifeline [3] Group 2 - Mosaicx is an AI-native platform that automates interactions across various communication channels, enhancing customer and employee satisfaction [5] - The company has over 30 years of experience in delivering enterprise customer experience solutions and is part of WestCX, which is under the West Technology Group, LLC, managed by Apollo Global Management, Inc. [5]