国网白银供电公司：供电服务再升级 客户体验更安心

Core Viewpoint - The State Grid Baiyin Power Supply Company has focused on enhancing its power supply service system, achieving a "zero complaint" status in the first half of the year through effective service management and problem-solving initiatives [1]. Group 1: Service Quality Improvement - The company has implemented a daily video connection for service work order processing, emphasizing problem-oriented approaches to strengthen service quality management [3]. - A collaborative mechanism has been established to address service issues, ensuring that every service request is handled properly and efficiently [3]. - The company aims for a service goal of "24-hour resolution" for work orders, significantly improving processing speed and quality [3]. Group 2: Localized Service Initiatives - The company has launched a "localized visit" initiative, with over 290 area managers engaging with 3,186 village community networks to enhance service delivery [5]. - This initiative has led to the optimization of electricity pricing strategies for 54 enterprises, resulting in approximately 9.6 million yuan in cost savings for customers [5]. - The company has conducted 62,800 customer visits, addressing over 2,300 various service requests [6]. Group 3: Customer Response and Support - The company has established a 24/7 service hotline, "1350," to address power supply inquiries and issues, ensuring prompt responses to customer needs [8]. - Since the hotline's launch, 273 service requests have been efficiently processed and resolved [8]. - The company has produced promotional videos to address common customer inquiries regarding electricity pricing, receiving positive feedback from clients [8].