淄博市放心消费行动暨热线诉求“一降一升”工作推进会议召开

Core Points - The meeting held on July 25 focused on enhancing consumer confidence and improving the consumption environment in Zibo City [1] - The city has implemented various mechanisms to address consumer complaints and improve service quality, leading to increased consumer satisfaction [3][5] - The meeting emphasized the importance of consumer protection as a key driver for economic growth and outlined strategies to promote a trustworthy consumption ecosystem [6] Consumer Rights Protection - The city has adopted a "2135" rapid complaint handling mechanism and a one-hour quick adjustment system for popular shopping areas to enhance consumer rights protection [3][5] - A multi-faceted approach to dispute resolution has been established, including administrative mediation and judicial confirmation to improve the effectiveness of consumer rights protection [8] Consumption Environment Improvement - The meeting highlighted the need for a long-term consumer rights protection mechanism and the importance of quick response to consumer complaints [5] - The city aims to create a dynamic management model for trustworthy consumption, focusing on cultivating reliable businesses and enhancing overall industry standards [6] Collaborative Governance - The meeting called for a collaborative governance approach to consumer rights protection, involving various stakeholders to create a shared responsibility for maintaining a healthy consumption environment [8] - The establishment of a consumer rights protection committee is intended to enhance the authority and effectiveness of administrative mediation outcomes [8]