百色平果供电局：电费突增起疑云 上门“体检”解心忧

Core Viewpoint - The article highlights the importance of customer service in the electricity supply industry, showcasing how proactive engagement and technical assessment can clarify customer concerns regarding increased electricity bills [1][2]. Group 1: Customer Engagement - The company emphasizes the need for direct communication with customers to understand their electricity usage patterns, such as the addition of new appliances or changes in household occupancy [1]. - The service team employs a methodical approach, including asking questions about recent changes in electricity consumption and conducting on-site diagnostics to assess the situation accurately [1][2]. Group 2: Technical Assessment - The technician uses an app to analyze the customer's electricity usage history, identifying peak usage days that coincide with high temperatures and increased air conditioning use [2]. - The technician explains that the new air conditioning unit consumes significantly more electricity compared to older appliances, providing clarity on the reasons behind the increased bills [2]. Group 3: Customer Education - The company not only addresses customer concerns but also educates them on energy-saving tips, enhancing customer satisfaction and trust [2]. - The approach taken by the service team reflects the company's commitment to customer service and the principle of "People's Electricity for the People," ensuring that every unit of electricity is delivered with reliability and peace of mind [2].