
Core Viewpoint - The successful intervention by Ping An Bank's Shanghai branch prevented a significant financial loss of 7.5 million yuan (approximately 1.05 million USD) for a customer targeted by a fraudulent investment scheme aimed at the elderly [1][3]. Group 1: Incident Overview - On July 8, a customer attempted to transfer a total of 7.5 million yuan, with an initial request of 2.5 million yuan followed by 5 million yuan, which raised suspicions among bank staff [1][2]. - The customer was accompanied by two middle-aged men and had previously increased his transfer limit through a mobile banking app, which further raised red flags [1][2]. - The bank's internal control supervisor and branch manager intervened to verify the transaction, discovering that the customer was not affiliated with the companies involved in the transfer [1][2]. Group 2: Fraud Detection and Prevention - The bank staff, in collaboration with local police, identified that the documents provided by the fraudsters, including bank statements and deposit proofs, were forged [2]. - The police and bank employees worked together to explain the fraudulent scheme to the customer, highlighting the suspicious aspects of the transaction [2][3]. - The intervention lasted from 10 AM to 3 PM, during which the customer's son was brought in to help convince him of the scam, ultimately leading to the cancellation of the transfer [2][3]. Group 3: Future Actions - Ping An Bank's Shanghai branch plans to enhance its anti-fraud and risk prevention systems, focusing on educating customers about financial safety and fraud awareness [3]. - The bank aims to utilize various channels and methods to disseminate knowledge about new types of telecom fraud to the public [3]. - The commitment to providing secure and efficient financial services reflects the bank's dedication to protecting customer assets and contributing to a nationwide anti-fraud initiative [3].