Aetna Launches New AI and Digital Tools to Improve Access and Care

Core Insights - Aetna, a CVS Health company, has launched Aetna Care Paths and AI-driven programs to enhance the healthcare experience for members and providers [1][5] - Aetna Care Paths is a digital tool that provides personalized care recommendations and simplifies the member experience through the Aetna Health app [2][4] Technology Investment - CVS Health is investing $20 billion in digital technology to simplify healthcare navigation, which is a key part of Aetna's strategy [5] - Nearly 50% of active Aetna members use the app monthly to manage their health and understand benefits [5] Aetna Care Paths Features - Aetna Care Paths offers personalized views of benefit information and a dedicated care team for members with specific health conditions [3][4] - AI-driven clinical care summaries can save nurses up to 90 minutes per day, allowing for more quality time with members [6][7] App Enhancements - The Aetna Health app includes features such as vaccine scheduling, a claims cost breakdown chart, AI-powered chat for immediate assistance, and personalized provider recommendations [9][11] - The app also offers advanced accessibility options, including a low-light dark mode interface [9] Company Overview - As of March 31, 2025, CVS Health operates over 9,000 retail pharmacy locations and serves approximately 88 million pharmacy benefits plan members [10] - The company provides health insurance products to over 37 million people, focusing on personalized, technology-driven services to improve health outcomes and reduce costs [10]