QuidelOrtho (US:QDEL) Prnewswire·2025-07-29 21:00Core Insights - QuidelOrtho received three awards and top rankings in the 2025 IMV ServiceTrak Awards, highlighting excellence in customer satisfaction within the diagnostics industry [1][8] - The company achieved a 17-point increase in Net Promoter Score (NPS), indicating significant improvements in customer loyalty and satisfaction [2][8] - QuidelOrtho's success is attributed to investments in customer experience initiatives and employee development, enhancing product quality and service [3][4] Awards and Rankings - QuidelOrtho was recognized for the best overall system performance in both Chemistry and Integrated Systems categories [8] - The company achieved the highest rankings in several key areas, including: - 1 Overall Net Promoter Score (NPS) by Manufacturer - 1 Overall Manufacturer Performance - 1 Overall Service Engineer Performance - 1 Overall Training Performance [8][9] Customer-Centric Approach - The company prioritizes customer beliefs and values, focusing on delivering solutions that enhance laboratory efficiency and outcomes [3][4] - QuidelOrtho's commitment to ongoing innovation and customer-focused solutions is evident in their QuidelOrthoCQ™ offerings, which aim to support customer success [5][6]