Xin Lang Zheng Quan·2025-07-30 03:55Core Viewpoint - The controversy surrounding NetEase's game "World Beyond" stems from a price increase in the new card pool without prior notice, leading to significant player backlash and complaints about unfair trading practices [2][4][5]. Pricing and Value Misalignment - The new card pool "Summon King" saw a price increase from 300 diamonds to 400 diamonds, a 33% rise, without any official announcement, violating consumer rights [2]. - Players can still receive cards valued at only 300 diamonds despite paying the higher price, leading to accusations of unfair trading practices [2]. User Agreement Controversies - New user agreement clauses state that accounts may be permanently deleted if not logged in for 365 days, raising concerns about the infringement of virtual property rights [3][6]. - The agreement mandates that all disputes must be handled in a specific court, increasing the difficulty for players to seek redress [3]. Player Response and Company Reaction - Players organized collective complaints through consumer protection platforms, leading to over 3,200 complaints and an estimated financial impact exceeding 5 million yuan [2][4]. - A "stop spending" movement emerged, affecting not only "World Beyond" but also other NetEase games, resulting in a significant drop in revenue [4][5]. Legal Risks and Industry Impact - NetEase's actions may violate consumer protection laws and fair trading principles, potentially leading to legal repercussions [6]. - The situation could set a precedent in the gaming industry, influencing how companies manage virtual property and user agreements [6]. Company Challenges and Strategic Decisions - NetEase's gaming business accounts for nearly 80% of its revenue, but growth has slowed significantly, prompting the company to seek ways to increase average revenue per user (ARPU) [7]. - The incident highlights a disconnect between NetEase's operational strategies and its stated commitment to user experience, risking long-term brand trust for short-term financial gains [7][8]. Resolution Directions - To rebuild trust, NetEase must ensure transparency in pricing adjustments and provide reasonable compensation to affected players [10]. - Controversial user agreement clauses should be revised, particularly the 365-day account deletion policy, to protect players' virtual property rights [10][11]. Conclusion and Outlook - The "World Beyond" incident reflects broader challenges in the gaming industry regarding virtual property rights and user trust [13]. - NetEase faces a critical decision: to either ignore player concerns and risk losing users or to embrace this crisis as an opportunity for reform and improved user rights [13].