老小区的“玻璃钱袋”实验，滨州试水信托制物业，破解管理难题

Core Viewpoint - The introduction of a trust-based property management model in Xiangyue Garden marks a significant step in addressing the management challenges faced by aging residential communities, enhancing transparency and accountability in property management [2][5]. Group 1: Background and Challenges - Xiangyue Garden, built in 1998, consists of 3 residential buildings with over 300 residents, facing issues such as aging facilities, low property fee standards, and weak resident participation [2]. - The traditional property management model led to a vicious cycle of unsatisfactory services and low resident satisfaction, exacerbated by opaque fee structures and unclear responsibilities [2][4]. Group 2: Implementation of Trust-Based Management - The trust-based property management model was officially launched on July 18, 2023, following a collaborative effort among the street office, community, residents, and property management company [2]. - The model separates the ownership of funds from management authority, with property fees deposited into a shared trust account overseen by the residents' committee, property management, and homeowners [2][3]. Group 3: Transparency and Technology - The "Transparent Community Service" WeChat mini-program allows residents to track property fee expenditures and service activities in real-time, enhancing transparency [3]. - The program includes features for expense tracking, maintenance requests, and service standards, making financial transactions visible to all residents [3][4]. Group 4: Impact and Future Prospects - The trust-based model has significantly reduced conflicts between residents and property management, improving service quality and efficiency [4]. - Residents express optimism about the model, indicating a willingness to pay for better services, which could serve as a solution for other aging communities [5]. - The initiative aligns with a national trend towards promoting trust-based property management, with similar models emerging in other cities like Hainan, Guangzhou, and Beijing [5].