山东医保 AI ，来了

Core Viewpoint - The Shandong Provincial Medical Insurance Bureau has launched an "AI Customer Service" feature on its WeChat public account and official website to enhance the efficiency of medical insurance consultation services for insured individuals, medical institutions, and pharmaceutical companies [1]. Group 1: Service Features - The "AI Customer Service" can be accessed through the "Medical Insurance Service" section on the WeChat public account or by clicking the "Yibaoer" avatar on the official website [1][6][8]. - The service provides real-time responses to inquiries about medical insurance policies, business processing guidance, and answers to frequently asked questions across 16 cities in Shandong Province, available 24/7 [1]. Group 2: User Guidance - Users are encouraged to provide specific information such as their insured location and business scenarios to improve the accuracy of the AI responses [1]. - The AI assistant, Yibaoer, can assist users in checking their medical insurance balance and consumption details, as well as providing information on required materials for various applications [5].