ibex Appoints Michael Darwal President of ibex Digital

Core Insights - ibex has appointed Michael Darwal as President of ibex Digital, recognizing his significant contributions to the growth of the digital business [1][2] - Under Darwal's leadership, ibex Digital is experiencing double-digit growth rates and has improved customer acquisition and agent performance [2] - The company manages over 200 million customer interactions annually, generating more than $2 billion in lifetime value for clients [2][6] Company Overview - ibex specializes in business process outsourcing (BPO) and AI-powered customer engagement technology solutions [1][5] - The company operates approximately 31 facilities globally and employs over 31,000 people [5][6] - ibex Digital focuses on online acquisition technology and customer engagement solutions, enhancing client capabilities in various marketing channels [2][5] Leadership and Experience - Michael Darwal has been with ibex since 2013, holding various leadership roles and bringing two decades of experience in digital marketing and operations [3][4] - In addition to his role as President of ibex Digital, Darwal will continue as Deputy CFO, overseeing financial forecasting and investor relations [4]