锡林热电公司“流动收费站”进小区 服务暖到心窝里

Core Viewpoint - The article highlights the efforts of Xilin Hot Power Company in providing convenient heating fee collection services to residents, particularly focusing on the elderly and those in remote areas, through a mobile service station initiative [1][2][3]. Group 1: Service Initiatives - Xilin Hot Power Company has launched a "mobile service station" to facilitate heating fee collection, ensuring that services reach residents directly at their homes [1][2]. - The initiative targets areas with a high concentration of elderly residents and those with mobility challenges, demonstrating a commitment to community service [2][3]. - The company employs bilingual staff to cater to the needs of the Mongolian ethnic community, enhancing communication and service delivery [3]. Group 2: Community Engagement - The mobile service station not only provides practical assistance but also engages with residents through personalized service, addressing their specific inquiries and needs [2][3]. - Volunteers and staff distribute informative materials, including payment processes and current discounts, to ensure residents are well-informed [2]. - The initiative reflects a broader commitment to understanding and responding to community needs, embodying the principle of "responding to the voices of the people" [3].