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海尔智家董秘刘晓梅:创新驱动破局 构建智家生态护城河
Zhong Guo Zheng Quan Bao·2025-08-01 00:28

Core Insights - Haier Smart Home is leveraging technological and industrial innovation to enhance its production capabilities amidst the global trend of smart and green appliances [1] - The company emphasizes user-centric development to strengthen its core competitiveness [1] User Insights and Innovation - The Chinese consumer market is undergoing significant changes, with a long-term trend of consumption upgrading and a current focus on rationality, where users are more cautious about product quality, price, and service experience [3] - Sales of products like the "Lazy Multi-Tub Washing Machine," "Mai Lang Refrigerator," and "Mai Lang Small Blue Bottle Water Heater" are increasing, reflecting the intertwining of consumption upgrading and rationality [3] - Haier Smart Home has increased R&D investments to cater to the specific needs of different demographics, including young people, the elderly, and women [3] - The company has embraced digital transformation across its supply chain, manufacturing, and marketing, significantly improving operational efficiency and market responsiveness [3] - Innovative marketing strategies, including live streaming, have helped the executive team connect more closely with users [4] Global Localization and Competitiveness - Haier Smart Home has developed a unique global user insight by serving over 1 billion users, successfully transitioning from exporting products to localized operations and becoming a preferred brand in local markets [5] - The "three-in-one" deep localization strategy is crucial for global success, with R&D, manufacturing, and marketing rooted in local markets [5] - The "Ren Dan He Yi" model enhances local team motivation by linking employee compensation to the value created for users [5] - Global resources and local innovations support precise market adaptations, exemplified by products tailored to regional needs, such as the Profile series washing machine in North America [5] ESG and Sustainable Development - Haier Smart Home integrates ESG principles into its overseas operations, creating job opportunities and economic value for local communities, which builds long-term brand trust [6] AI Empowerment and Smart Home Ecosystem - Artificial intelligence is seen as a key driver for future development, enhancing supply chain optimization, precise marketing, and smart manufacturing [7] - AI technologies are also pivotal in product innovation and creating smart home scenarios, addressing real user pain points [7] - The company is developing the "Home GPT" model for proactive smart home services, enhancing user comfort and experience [7] Competitive Advantages and Future Outlook - Haier Smart Home's nearly 40 years of experience in the appliance industry provides deep insights into user needs, supporting its comprehensive hardware development capabilities [9] - The company aims to strengthen its integrated capabilities in hardware, software, and scenarios while maintaining innovation vitality [9] - Haier Smart Home is committed to driving the entire industry chain's growth, likening its goal to building a "tropical rainforest" ecosystem through collaboration with suppliers, government, and users [9] - The company expresses confidence in the future of manufacturing in Qingdao, advocating for the development of strategic emerging industries and new service consumption scenarios [9]