Core Viewpoint - Three major telecommunications companies in China have collectively announced standardized measures for telephone marketing to address consumer complaints regarding false advertising and inducement to consume [1][2] Group 1: Official Marketing Numbers - The official outbound marketing numbers for the three telecommunications companies are: China Telecom 10001, China Mobile 10085, and China Unicom 10016 [1] - Consumers are advised to avoid engaging with any marketing calls from numbers other than the official ones [1] Group 2: Marketing Practices - Outbound marketing calls must be recorded and undergo full review to ensure compliance with strict quality standards [1] - After obtaining user consent, staff must send a confirmation SMS detailing necessary information about the service before proceeding with any transactions [1] - Upon successful completion of a transaction, a notification SMS must be sent to the user [1] Group 3: User Rights and Information Transparency - Users who explicitly refuse marketing calls should not be contacted again [2] - Marketing communications must provide comprehensive and accurate information without false advertising, including details on pricing, applicable scenarios, validity periods, and any restrictions [2] - All pricing plans promoted to users must be available on the companies' online service platforms and official apps [2]
中国电信、中国移动、中国联通,集体官宣!