Qi Lu Wan Bao·2025-08-01 08:07Core Points - A touching incident occurred at Agricultural Bank of China (ABC) Jinan Lixia Yulan Square branch, where staff promptly assisted an elderly customer who felt unwell during her visit [1] - The branch demonstrated a strong commitment to customer service, particularly for vulnerable groups such as the elderly, by providing immediate medical assistance and support [1] Summary by Sections - Incident Description - An elderly customer experienced discomfort while conducting business at the bank, prompting the branch manager to call for assistance [1] - Staff quickly gathered to help, with the branch head checking on the customer's condition and assisting her with her medication [1] - Customer Background - The elderly customer had a history of heart disease and did not have her mobile phone with her [1] - Bank employees contacted her son to inform him of the situation, as he was unable to come to the branch immediately [1] - Response Actions - The staff coordinated to wait for the customer's caregiver to bring medication and called emergency services to ensure her safety [1] - Medical personnel were provided with detailed information about the customer's condition for effective treatment [1] - Customer Feedback - The customer later called the branch to express her gratitude for the timely assistance, and her son praised the staff for their attentive service [1] - Service Philosophy - ABC Jinan Lixia Yulan Square branch emphasizes a "customer first" service philosophy, focusing on the financial needs of special customer groups, particularly the elderly [1] - The branch plans to continue providing professional and compassionate service to all customers in the future [1]