Qi Lu Wan Bao·2025-08-01 09:21Group 1 - The article highlights a recent incident at Agricultural Bank of China (ABC) where a customer urgently needed funds for a hospital bill, showcasing the bank's commitment to customer service during peak pension distribution periods [1][2] - ABC's Jinan Lixia Jiefang Road branch adheres to the principle of "special cases handled specially, urgent cases handled urgently," ensuring high service standards even during busy times [2] - The branch has developed a comprehensive emergency plan and trained a responsive, professional emergency team to address urgent financial service needs while managing regular business demands [2] Group 2 - The bank's proactive measures included quickly verifying the customer's situation, offering on-site service options, and opening a green channel for expedited processing, demonstrating their dedication to customer care [2] - Staff members provided emotional support throughout the process, reflecting the bank's commitment to responsibility and accountability in service delivery [2]