啄木鸟家庭维修完成整改，全面推进价格透明与“天工系统”升级

Core Insights - Chongqing Woodpecker Network Technology Co., Ltd. held a media open day event, marking its first public appearance since completing systematic rectifications under regulatory guidance after being exposed for industry malpractices during the "3.15" gala [1] - The platform has implemented comprehensive reforms addressing key pain points in the repair industry, focusing on transparency, digitalization, and service quality [1] Group 1: Rectification Measures - The platform has made pricing transparent by publicly disclosing detailed service prices across seven categories and launching an "AI pricing" feature to ensure clear consumer spending [1] - The "Tiangong System," a self-developed technology, has been upgraded to cover the entire process from order placement to after-sales service, achieving a 98% response rate within five minutes for user repair requests [1] - A three-tier accountability system has been established to enhance service quality, including a national supervision hotline, a 48-hour feedback mechanism for complaints, and a performance management system that encourages continuous service improvement [1] Group 2: Market Demand - The extreme high-temperature weather across the country has led to a surge in air conditioning repair demand, with the platform reporting a 300% increase in air conditioning repair orders from May to July 2025 [2] - This extreme weather serves as both a test of the platform's service capabilities and a practical demonstration of its commitment to rectification [2]