Core Insights - The article discusses the launch of a luggage delivery service by Didi Express in collaboration with InterContinental Hotels Group, aimed at alleviating the burden of carrying luggage for tourists during their travels [2][5]. Group 1: Service Overview - Didi Express has introduced a luggage delivery service to assist tourists who face challenges with luggage transportation, especially after checking out of hotels [2]. - The service has been implemented in 379 Holiday Inn Express hotels across the country, with plans for other brands under InterContinental Hotels Group to join the initiative [2]. Group 2: User Experience and Functionality - The luggage delivery service is available in popular tourist cities such as Beijing, Chengdu, Shanghai, Hangzhou, Chongqing, Xi'an, and Changsha, with a user-friendly interface for selecting luggage size and delivery locations [5]. - Users can track their luggage delivery in real-time and provide either a receipt or pickup code to hotel staff for seamless service [5][7]. Group 3: Training and Collaboration - Didi Express has conducted online training for delivery personnel to ensure smooth handling of luggage, including verification of information and coordination with hotel staff [7]. - InterContinental Hotels Group has also trained its concierge staff on the processes of receiving, storing, and handing over luggage to enhance the overall user experience [7].