Workflow
徽商银行发布智慧服务机器人在客服中心应用交流公告
Jin Tou Wang·2025-08-04 03:20

Core Viewpoint - Huishang Bank is actively embracing artificial intelligence technology to enhance the operational efficiency of its customer service center by implementing smart service robots for various internal management scenarios [1] Group 1: Exchange Content - The exchange will cover the company's basic information, including company introduction, main business, corporate qualifications, and service team [2] - It will also include an introduction to the application scenarios of smart service robots, detailing system functions, implementation solutions, and product costs [2] - Recent implementation cases in the banking industry over the past two years will be presented [2] - There will be an interactive session for questions and answers [2] Group 2: Vendor Qualification Requirements - Companies must be legally registered entities in the People's Republic of China with good operating conditions and no serious violations or credit issues [3] - They should have the capability to provide construction plans and implementation for smart service robot application scenarios, with project cases implemented in domestic commercial banks after January 1, 2023 [3] - Personnel from participating companies must have project experience and be core members for subsequent project implementation [3] Group 3: Registration Requirements - Interested companies must submit their registration information and relevant materials, including company profile, business license, organizational code certificate, credit information, qualification certificates, and bank case studies, by August 10, 2025 [4] Group 4: Exchange Date and Location - The specific date, location, and method for the exchange will be notified later [5] Group 5: Contact Information - The contact person for the exchange is Fang Guoping, and the email address is fangguoping@hsbank.com.cn [6]