Zhong Guo Jin Rong Xin Xi Wang·2025-08-04 12:28Core Viewpoint - The company has rapidly mobilized resources and initiated emergency response measures in the wake of extreme rainfall and flooding in Beijing, demonstrating its commitment to customer support and community assistance during disasters [1][10]. Group 1: Emergency Response - The company established an emergency response team to address the severe flooding, with a 24-hour service channel for rescue and claims [1]. - On July 29, the company received its first claim related to the flooding, highlighting the urgency of the situation as a customer reported significant property damage and personal injuries [2]. - The claims team, consisting of experienced personnel, was dispatched to the affected area to assist the customer on-site [2][3]. Group 2: Claims Processing - The claims team faced challenges due to the customer's loss of identification documents in the flood, which complicated the claims process [4][5]. - Despite the documentation issues, the team utilized alternative verification methods to expedite the claims process, ensuring that the funds were allocated for medical treatment [5]. - The total claim amount of 30,548.18 yuan was processed and transferred to the customer within 7 hours, showcasing the efficiency of the claims handling [9]. Group 3: Community Support - The company deployed additional resources, including personnel and vehicles, to assist in rescue operations and provide essential supplies to affected residents [10]. - In response to similar flooding in Hebei Province, the company organized efforts to identify potentially affected customers and provided necessary supplies to disaster-stricken areas [11]. - The company's actions reflect a commitment to safeguarding the lives and property of the community during natural disasters, emphasizing the importance of rapid claims processing and support services [12].