李雪婷：十一年坚守向光而行

Core Viewpoint - The article highlights the dedication and innovative approaches of Li Xueting, a deputy station manager at the State Grid Zibo Power Supply Company, in enhancing customer service and operational efficiency in power supply management [2][3][5]. Group 1: Customer Service Improvement - The Zibo Power Supply Company aims to enhance customer satisfaction by transforming service delivery from passive to proactive, focusing on efficient management and rapid response to customer needs [3][5]. - Li Xueting led a significant project during the 2022 Zibo North Square relocation, which involved 7,720 low-voltage households and 2,703 property-managed households, ensuring power supply continuity and effective communication with customers [3][5]. - The implementation of a collaborative government-enterprise office model allowed for streamlined processes, resulting in the successful completion of the relocation project within 53 days, achieving zero complaints and risks [5]. Group 2: Technological Integration - The introduction of the "Electricity Butler" service has expanded to over 11,000 government WeChat groups, covering 2.44 million customers, significantly enhancing service reach and efficiency [5]. - The development of the intelligent power service network has improved response rates to customer inquiries to 100%, with response times reduced to seconds, contributing to three years of zero complaints [5]. Group 3: Community Engagement and Volunteerism - Li Xueting has been actively involved in community service, particularly with the Zibo Special Education Center, providing support and companionship to children with disabilities [8][10]. - The company promotes a culture of volunteerism, with Li Xueting leading initiatives to train staff in sign language to better serve hearing-impaired customers [10]. - Recognition of Li Xueting's contributions includes awards such as the "Excellent Communist Party Member" and the "Youth May Fourth Medal," reflecting her commitment to community service and customer care [11].