Feng Huang Wang·2025-08-05 07:16Group 1 - The core issue was a significant outage affecting multiple games under NetEase, lasting over 2 hours, which led to widespread user complaints and discussions on social media [2][4] - Internal sources indicated that the outage was likely due to a network failure in the company's server infrastructure, confirmed by an official announcement regarding issues with their internal service, POPo [3][4] - NetEase has been investing in building its own data centers in Guizhou since 2022, moving key services including gaming and music to this infrastructure, which serves over 1 billion users nationwide [3] Group 2 - The last major outage for NetEase games occurred in March 2025, attributed to a network failure from their operator, China Mobile, which was resolved after urgent communication [3] - The scale of the current outage made troubleshooting difficult, with server reboots taking considerable time, as indicated by internal sources [4] - Official game teams, such as for "Identity V" and "Onmyoji," are actively working on resolving the login issues and have promised compensation to affected users [4]