Zheng Quan Ri Bao Wang·2025-08-05 11:12Group 1 - Baidu Smart Cloud launched the world's first AI digital employees, covering key business functions such as marketing manager, repayment assistant, and product manager, leveraging AI capabilities for immediate deployment and effectiveness [1][2] - The digital employees are designed to redefine enterprise-level intelligent service capabilities with three characteristics: understanding business, delivering results, and being evolvable [1][2] - The integration of Baidu's decade-long experience in intelligent customer service and advanced digital human technology has led to a transformation from functional execution to business decision-making and outcome delivery [2] Group 2 - The digital employees have already been applied in Baidu's customer service center, achieving a 60% increase in user claim success rates and an 18-hour improvement in service efficiency [2] - Baidu Smart Cloud aims to expand the application of digital employees in four key industries: education, automotive, finance, and fast-moving consumer goods, with low entry barriers for businesses [3] - The core technological advantages of digital employees include an intelligent brain, human-like appearance, industry-specific knowledge, and an evolutionary capability, facilitating the transition of AI from a tool to a business partner [2]