消费者曝光知名零食品牌鸭爪发霉

Group 1 - A consumer reported purchasing moldy and insect-infested duck feet from a well-known snack brand's store in Guangzhou, leading to a dispute over compensation [1] - The brand's customer service initially promised a compensation of 1,000 yuan but later changed the offer to only 25 yuan after verifying the issue at the store [1] - The incident sparked significant online discussion, with other consumers sharing similar complaints about product quality, including hair found in ice cream [1] Group 2 - The brand's after-sales department confirmed receiving complaints related to the store and labeled the consumer as a "professional complainer," citing multiple complaints from the same individual since June [1] - The brand reported a total of six complaints regarding product quality since June, with five resulting in compensation totaling 2,509.6 yuan [1] - The brand has been in operation since 2019 and is projected to exceed 8,000 stores nationwide by February 2025 [2]