Zoomcar Collaborates with Google Cloud to bring Generative AI at the Core of Guest, Host Experience

Core Insights - Zoomcar has partnered with Google Cloud to integrate Generative AI and Machine Learning into its platform, enhancing host onboarding, reducing cancellations, and improving fraud detection [1][2][3] Financial Performance - In FY24–25, Zoomcar reported a 44% improvement in Adjusted EBITDA, with a contribution margin reaching a record 47%, translating to approximately $10 in contribution per booking [2] Technological Innovations - The company has deployed intelligent AI agents using Google Cloud's Vertex AI and Gemini models, resulting in improved user experience and operational efficiency [3] - Host Assist, an AI assistant powered by a Large Language Model, has reduced average host onboarding time by 30% [4] Host Support Initiatives - Zoomcar is developing a Host Intelligence Engine to provide personalized feedback and actionable insights to maximize host earnings, starting with Pricing Insights [5] - The company is leveraging AI to analyze host-guest interactions to reduce host-driven cancellations, thereby enhancing guest satisfaction [6] Fraud Detection and Marketplace Integrity - A real-time AI-driven fraud detection engine is being implemented to analyze identity attributes and KYC documents, aiming to improve fraud detection accuracy and enhance platform integrity [6] Industry Impact - The collaboration with Google Cloud exemplifies how Generative AI can transform customer experiences in the car-sharing marketplace, setting new benchmarks for efficiency and trust [7]