上半年长三角共受理消费者投诉314826件

Group 1 - The core viewpoint of the article highlights the significant volume of consumer complaints in the Yangtze River Delta region, with a total of 314,826 complaints received in the first half of 2025, resulting in economic losses of 182.6973 million yuan being recovered for consumers [1] - The top five complaint categories identified are quality issues (82,988 complaints, 26.36%), after-sales service issues (81,697 complaints, 25.95%), contract issues (67,467 complaints, 21.43%), false advertising issues (54,496 complaints, 17.31%), and safety issues (28,177 complaints, 8.95%) [1] - Among all complaints, product-related complaints account for 56.33% (177,500 complaints), while service-related complaints make up 43.67% (136,400 complaints) [1] Group 2 - Complaint hotspots are primarily concentrated in sectors such as online shopping, education and training, smart products, tourism, emotional consumption, pets, cosmetics, and new energy vehicles [2] - In online shopping, major issues reported include significant discrepancies between actual products and their advertised representations, frequent occurrences of misleading short video promotions, and a rise in "dishonest" behaviors in emerging sectors [2] - Specific consumer complaints include receiving products that differ greatly from what was displayed, such as clothing materials, electronic product functionalities, and food ingredients, as well as issues with merchants failing to provide products on time or refusing to honor return policies for defective items [2]